Refund Policy

Last updated: June 20, 2026

We want you to receive your Medixa order in good condition and exactly as described.

Returns

You may request a return within 7 calendar days of delivery. Because Medixa products are personal-care items, products must be unused, unopened, in their original sealed packaging and accompanied by proof of purchase.

Opened, used or damaged-after-delivery personal-care products cannot be returned for hygiene and safety reasons, unless the item arrived damaged, defective or incorrect.

Damaged, defective or incorrect orders

Please inspect your parcel when it arrives. If an item is damaged, defective or different from what you ordered, contact us through our Contact page as soon as possible and include your order number and clear photographs of the product and packaging.

Refunds

After an approved return is received and inspected, we will notify you of the outcome. Approved refunds are issued through the original payment method where possible. Bank or payment-provider processing times may vary.

Non-returnable items

We cannot accept returns for opened or used personal-care products, items returned without their original packaging, gift cards, or products damaged through misuse or improper storage.

Contact us

To request a return or ask a policy question, use the form on our Contact page. This policy does not limit any rights available to you under applicable law.