Frequently asked questions

Medixa's Intensive Defence Anti Hair Loss Treatment: concentrated, non-rinse scalp care for areas needing extra fullness. Its key ingredients are ginseng, thuja leaf extract and rosemary extract. Each kit contains 7 ampoules of 5 ml and a precision applicator with steel tips.

Part dry or towel-dried hair into sections, apply the serum directly to the scalp with the precision applicator, then massage gently until absorbed. There's no need to rinse. Follow the directions on the box for how often to use it.

Hair grows slowly, so give any scalp routine time and use the serum consistently as directed on the box. Results vary from person to person. The serum is a cosmetic product, not a medical treatment.

No. It is non-rinse, non-oily and non-sticky, so you can style your hair as usual after applying it.

Yes. It is unisex and made for all hair types. Patch test before first use if you have a sensitive scalp.

Shed hairs are usually full length and may have a tiny bulb at the root. Broken hairs are shorter, uneven pieces with frayed ends. Our guide Hair fall or hair breakage? explains how to tell the difference.

Please see a dermatologist if you notice sudden or patchy hair loss, clumps of hair coming out, a quickly widening part, or scalp pain, redness or scaling.

Yes. We deliver across Pakistan and currently offer free standard delivery on eligible orders.

Delivery time depends on your city and the courier network. Orders are reviewed and prepared before dispatch, and remote areas may need extra time. See our shipping policy.

Contact us through our contact page as soon as possible with your order number and clear photos of the product and packaging.

You can request a return within 7 calendar days of delivery for unused, unopened products in their original sealed packaging. Opened personal-care products can't be returned for hygiene reasons unless they arrived damaged, defective or incorrect. See our refund policy.